Announcing issue triaging

When we launched issue alerting, we made it easy to know when things were breaking. But for most mobile teams, knowing isn’t enough, you also need to decide who’s fixing it, track the fix, and ensure regressions don’t slip back into production. With issue triaging, you now get a complete workflow for assigning, prioritizing, and resolving issues right inside bitdrift.

---

Moving from detection to resolution

Until now, bitdrift gave you unmatched visibility into crashes and non-fatal errors: rich context, session replay, and detailed telemetry that made debugging a breeze. But once you found the issue, the real question became: Who’s fixing this, and what’s its status? With issue triaging, we’ve closed that gap. You can now:

• Assign issues to the right person or teammate, synced automatically from your authentication provider.
• Set and filter by status, from todo to in-progress, fixed, ignored, or snoozed.
• Track resolution versions, so bitdrift knows exactly which app versions include a fix.
• Automatically reopen issues if they regress in newer versions.

In other words, you can finally manage your issues from discovery → ownership → fix → verification, all without leaving bitdrift.

---

The new issue status system

Our new issue status model mirrors the workflows teams already know from tools like Jira or Linear, but with tighter integration into your app's actual telemetry.

• New – The default state — something needs attention.
• In Progress – Work has started; someone's investigating or fixing.
• Fixed – Resolved and verified in a known app version.
• Reopened – Bitdrift detected the same issue again in a newer version.
• Ignored – Acknowledged but considered non-impactful.
• Snoozed – Hidden temporarily until certain conditions are met (coming soon).

Every issue group now includes version-aware resolution tracking, so bitdrift knows exactly when a fix was introduced and when a regression reappears.

---

Assign ownership and stay accountable

We designed our issue triaging to be intuitive and easy to implement. To ensure you can always tell who owns what, you can now assign an issue group directly from the issue list or detail view. Assignments are synced from your team directory, so the users in bitdrift match your actual engineering roster. Once assigned, everyone can see who’s responsible for what at a glance, and teams can filter or notify based on assignee changes. Coming soon, we plan to add: notifications for new assignments and status changes, so you never miss when something lands on your plate.

---

Built for real workflows

The new triaging features aren’t just visual tags, they drive workflow. When a new error report comes in:

• If it matches a fixed issue and the version is newer, bitdrift will automatically mark it reopened.
• If the fix only applies to one platform or app ID, we’ll track that nuance so your iOS and Android releases can move independently.
• You can filter the issue list by resolved, unresolved, or unassigned, making it easier to focus the issues that still need attention.

Our issue triaging functionality is powered by the same event-driven architecture that fuels Capture’s telemetry engine, so updates are instant and consistent across your entire workspace.

---

Start triaging today

Building issue triaging directly into the bitdrift platform helps teams go from knowing there's an issue to fix to actually assigning, implementing, and tracking that fix as fast as possible. The result? Fewer meetings, faster fixes, and a clearer path from issue detection to resolution. And this is just the start. Over the coming weeks and months we plan to add support for reopening fixed issues if a new version conflicts with the fix, improving alerting and notifications for status and assignee changes, adding external integrations into tools like Jira, and supporting issue snoozing. Current bitdrift users will see new status and assignee controls in your main dashboard, throughout the issue groups list and detail views. And, if a lack of issue triaging has been keeping you away, now's the time to try bitdrift! Sign up for free to try it yourself, or reach out in our community Slack with feedback or questions. Log in to start triaging or join our community Slack to share feedback. This is what issue management should feel like: connected, contextual, and effortless.